Refund Policy for Services Sold on this website.
You are entitled to a refund if nothing has commenced due to your purchase. When we receive payment we will contact you to discuss your order. This is a confirmation conversation. Once we have confirmation we will begin to process your order. Our services vary, some require very little work and some require significant leg work. Depending on the service purchased your refund amount after the confirmation point will vary.
1. streetlights Displays – If you purchase a Display Advertising campaign we will discuss artwork deadlines. You may choose to do the design yourself or have us design your campaign. Either way we will ask for a high resolution copy of your logo or give you a artwork deadline date. When the deadline comes for artwork it is at this point that you would loose your refund rights. If you ask for a refund after the artwork has gone to print you will lose 25% of the total campaign amount to cover both time, design work and printing costs. All campaigns are sold in monthly segments. If you wish to cancel before 14 days you can but will loose 75% of the total campaign cost. If you have paid for 3, 6 or 12 month campaigns in advance you will be refunded 50% of the total campaign cost.
1.1 note – If you wish to reinstate your campaign you can do this at any point and the percentage of the campaign we have kept will go towards your next campaign. This is particularly good if you decided to hold off an a campaign that you had previously thought was the right time to do. Your money will be kept as credit if you wish to restart the campaign at a later date.
2. If you hire a professional you will asked to confirm you placed this order at the confirmation conversation stage. Once the professional starts on a job there is no usual cancellation as you have paid up front for his or her service for a predetermined period of time. If you must cancel you can and you will be refunded the remainder of the time purchased with a penalty of 25% of the total time cost.
2.1 note – if you wish to reinstate your professional you can do this at any point and a discretionary discount will be applied to your next hiring.
3. Data buying again we will discuss your order with you to better understand your profiling. Once we have a completed profile for the data required you would loose your right 3 business days after this date. If it is before you would receive a refund minus the consultation cost of £100. This penalty can be avoided if you have not used your free consultation.
3.1 note – If you wish to revive this order at a later date you can do so and a £50 additional discount will be applied to any current applicable discounts.
4. Photography, Film & Virtual Tours – We will discuss your order with you to arrange a date for first meeting, planning & photography or filming depending on the project. If you cancel before the first meeting date you would receive a full refund minus a penalty of £100. This penalty can be avoided if you have not used your free consultation meeting. Once the agreed meeting time has been met you are no longer entitle to a refund. You may postpone the work to 1 other date but no refund can be given. Postponing will come at a cost of £100 per person involved if they have arrived at your venue.
5. Website Development – Purchasing any of out web development plans can be cancelled at any time. Due to these being on going contractual basis contracts you will be charged for the developers time for the hand over period. Hand over costs vary depending on the complexity of the website and training may be required. This will be handled on a case by case basis. If you have hosted your own domain and we are working on it then there is no handover work and you will only pay for upto the end of the month we are in at the time of cancellation.
6. Search Engine Optimisation – Hiring a Professional – Refer to 2 and 2.1 for Hiring a Professional
6.1 Blog Outreach – You are entitled to a full refund if we cannot secure a placement. However once placement has been agreed upon you will no longer be entitled to a refund.
6.2 Citations – You can stop citation building at any point – you will receive a refund based on the number of citations still to be completed and the total cost.
6.3 Content Writing – Once you have confirmed that you placed the order and discussions have begun you will be entitle to 75% of the total purchase cost. You can stop content writing at any point – You will receive a copy of what has been done so far. You will receive a discount less the percentage complete of the content being written.
7.Business Decor orders – Once placed we will confirm your order once confirmed no refund can be issued.
8. Third Party Companies – www.warchery.com & www.shareandprosper.club – We do not sell this on your website, terms will have to be refered to on their website. We receive affiliate commissions from these sites.